CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy applies to contracts entered into between Anteco Systems S.L., trading as AnyTech365 (“ANYTECH365”) and the customer (“THE CLIENT”).

1. 30-Day Money-Back Guarantee

1.1 Right to a Full Refund

THE CLIENT may cancel the contract within 30 calendar days from the contract start date and receive a refund without providing any reason.

This constitutes a no-questions-asked cancellation and refund period, subject to the terms of this Policy.

1.2 Non-Refundable Setup Fee

Any fees relating to setup, installation, configuration, onboarding, or initial system cleanup are non-refundable once such services have been delivered, including during the 30-day refund period.

1.3 How to Request a Refund

To request cancellation and a refund, THE CLIENT must submit a request through one of the following channels:

The request must be received within the applicable 30-day refund period.

1.4 Refund Amount

Where a valid cancellation request is received within the 30-day period, THE CLIENT will receive:

  • A refund of all amounts paid under the contract;
  • Less any non-refundable setup or onboarding fees already incurred and delivered.

Where hardware has been supplied as part of the contract, Section 3 of this Policy also applies.

1.5 Scope of the 30-Day Guarantee

The 30-day refund guarantee applies to the contract as a whole and may be exercised without justification.

After the 30-day period has expired, cancellations and refunds are governed exclusively by Section 2 of this Policy.

2. Cancellation After the Initial 30-Day Period

2.1 Right to Cancel

After the expiration of the 30-day refund period, THE CLIENT may cancel the contract at any time by submitting a cancellation request through the channels listed in Section 1.3.

Where recurring services have been prepaid, THE CLIENT may be entitled to a partial refund for the unused portion of the prepaid term, calculated in accordance with Section 2.2.

2.2 Pro Rata Refund Principle

For prepaid recurring services, including support subscriptions, ANYTECH365 applies a pro rata refund calculation.

This means:

  • THE CLIENT will be charged only for the portion of the service period used up to the effective cancellation date; and
  • THE CLIENT will receive a refund for the unused remainder of the prepaid service term.

For the avoidance of doubt, subscription-based support services are considered consumed progressively over time from the contract start date until the effective cancellation date, regardless of actual usage.

2.3 Non-Refundable Items

The following are non-refundable:

  • Setup, installation, configuration, onboarding, and initial cleanup services already delivered;
  • Service periods already elapsed prior to cancellation;
  • Hardware that is not returned, or is returned damaged, incomplete, or unusable.

3. Return of Hardware (Where Applicable)

3.1 Obligation to Return Hardware

Where hardware has been supplied as part of the contract, including but not limited to the AnyTech365 SecureRouter, THE CLIENT must return the hardware before cancellation and any applicable refund can be completed.

ANYTECH365 will provide return instructions and the applicable return address once the cancellation request has been acknowledged.

Failure to return the hardware may result in:

  • Refusal of the refund request; and/or
  • Charges for the unreturned hardware.

3.2 Return Shipping Costs

Unless otherwise agreed in writing, THE CLIENT is responsible for all return shipping costs. Such costs are non-refundable.

3.3 Condition of Returned Hardware

Returned hardware must be in reasonable working condition and include all original accessories, cables, and components where applicable.

ANYTECH365 reserves the right to deduct or withhold refunds relating to hardware that is returned damaged, incomplete, altered, or otherwise unusable.

4. Refund Processing

Refund Processing Timeline

Eligible refunds will be processed within 30 calendar days from:

  • The date the cancellation request is received by ANYTECH365; or
  • Where hardware return is required under Section 3, the date the returned hardware is received by ANYTECH365, whichever occurs later.

This processing timeline applies to refunds under both Section 1 and Section 2 of this Policy.