Palautuspolitiikka

THE CLIENT will have the right to waiver the contract, without justified cause, within a period of 30 calendar days starting from the date of acceptance of the contract and the start of the contracted goods or service. In order to do this, the form which is available for this purpose on the ANYTECH365 website (www.anytech365.com), should be completed and returned.

If during the contract period transacted by THE CLIENT there is a requirement to return any type of hardware (such as the AnyTech365 SecureRouter), this should be sent by THE CLIENT, who will be responsible for the postage costs, to the address provided by ANYTECH365.

The resulting reimbursement to THE CLIENT will be processed within 30 calendar days from the day that the request for reimbursement is received or, if applicable, from the date that the returned hardware is received by ANYTECH365.

The following costs are non-refundable:

  • The full cost of the installation, configuration and initial cleanup service, if this has been provided prior to the waiver and reimbursement request.
  • The full cost of the proportion of time elapsed and made use of between the start of the contract and the waiver request. In this sense, this will be understood as the amount of time that has passed and the time during which THE CLIENT would have had access to the support service, whether or not they made use of this.
  • The cost of the router, should this be returned damaged or unusable.

Toimituspolitiikka

Alustava IT-tuki tarjotaan ensimmäisen 24 tunnin kuluessa tilauksen vahvistamisesta.

Jos AnyTech365 SecureRouter tilataan (joko myydään erikseen tai sisältyy johonkin tukipakettiimme), se toimitetaan asiakkaan ilmoittamaan osoitteeseen. EU-maissa asuvan asiakkaan arvioitu toimitusaika on noin 24–48 tuntia maksun vastaanottamisesta. EU: n ulkopuolisissa maissa asuvien asiakkaiden arvioitu toimitusaika on 48-72 tuntia maksun saapumisesta.

Nämä toimitusehdot eivät kuitenkaan ole takuu, vaan arvio, koska toimitusaikaan voivat vaikuttaa ulkoiset tekijät, kuten aika, jolloin tuotetta pidetään tullissa.

AnyTech365 ei ole vastuussa, jos tuotetta ei voida toimittaa virheellisten tai puutteellisten asiakastietojen tai ulkoisten tekijöiden vuoksi.