Interview: Compliance Officer Emma
How do you spend your time?
I listen to customer calls from Sweden, Denmark and Norway, so I’m very busy as we help many customers in those countries! I follow our quality control procedures that make sure that all calls get evaluated in a systematic way. I listen to lots of recorded calls, and also listen to live calls for 4-6 hours a week to provide live coaching and feedback. I always have daily contact with all of my analysts – even when I have days off they can contact me and I’ll try my best to help them.I also discuss any areas for improvement 1-on-1 with analysts. For example, how an analyst met the AnyTech365 customer service standards; acting ethically and legally at all times. It is the only acceptable way for us.
What role do honesty and ethics play at AnyTech365?
Honestly and ethics play a vital role at AnyTech365, and in our department in particular; AnyTech365 is very highly rated in consumer reviews for that reason. For me, this is number one. Our role as Compliance Officers is to help our analysts to not only follow the law, but also to be honest and to act ethically. That is the whole point of our job, and why AnyTech365 is trusted by so many happy customers!
Why work as a Compliance Officer?
I love to see people improve and as a Compliance Officer I can help analysts and the company to be better, do a better job, so we all work together to help our customers and also to help AnyTech365 to continue to grow in an honest way.
Compliance Officers use “scorecards” to evaluate calls – what is the most important criteria, and why?
I think Number 13: Use of scare tactics or lying – At AnyTech365 we strive to stand out from the bad side of the industry; there are many scammers and unethical technical support companies working from call centres, sadly. The work of the Compliance Department ensures AnyTech365 is legitimate. Our analysts must never lie or use scare tactics with our customers. This is not acceptable at all for me or for the company. I wouldn’t want my friends or family to be lied to or intentionally scared to make them buy something. Unlike scam tech support companies, the value of AnyTech365’s services is very high – we do not need to (and do not accept!) scaring a costumer or using lies to misrepresent anything.
What gives you the most satisfaction in your daily work?
The most satisfaction with my job is to know that I help our company to grow bigger in an honest way. And also, to know that the agents are improving and always treat all costumers well. It makes me happy to know that AnyTech365 are the best remote tech support company, and that is helped by our work in the Compliance Department.
How do you help improve AnyTech365 services?
I always tell my analysts that if they present our services accurately, honestly, and in a compliant way, our services will sell themselves! By encouraging compliance, we set ourselves apart from the unethical and scamming tech support companies who are sadly giving the industry a bad name.
Describe AnyTech365 in 5 words or less
Attitude, Commitment, Teamwork, Performance, Honesty.