Interview: Compliance Officer Emma

AnyTech365 provides the very best computer and Internet help and support in 14 languages. Compliance Officer Emma is from Sweden, and she helps AnyTech365 provide the very best computer help and support service for our Swedish, Danish, and Norwegian customers.
    1. How do you spend your time?

      I listen to customer calls from Sweden, Denmark and Norway, so I’m very busy as we help many customers in those countries! I follow our quality control procedures that make sure that all calls get evaluated in a systematic way. I listen to lots of recorded calls, and also listen to live calls for 4-6 hours a week to provide live coaching and feedback. I always have daily contact with all of my analysts – even when I have days off they can contact me and I’ll try my best to help them.I also discuss any areas for improvement 1-on-1 with analysts. For example, how an analyst met the AnyTech365 customer service standards; acting ethically and legally at all times. It is the only acceptable way for us.

       

 

    1. What role do honesty and ethics play at AnyTech365?

      Honestly and ethics play a vital role at AnyTech365, and in our department in particular; AnyTech365 is very highly rated in consumer reviews for that reason. For me, this is number one. Our role as Compliance Officers is to help our analysts to not only follow the law, but also to be honest and to act ethically. That is the whole point of our job, and why AnyTech365 is trusted by so many happy customers!

       

 

    1. Why work as a Compliance Officer?

      I love to see people improve and as a Compliance Officer I can help analysts and the company to be better, do a better job, so we all work together to help our customers and also to help AnyTech365 to continue to grow in an honest way.

       

 

    1. Compliance Officers use “scorecards” to evaluate calls – what is the most important criteria, and why?

      I think Number 13: Use of scare tactics or lying – At AnyTech365 we strive to stand out from the bad side of the industry; there are many scammers and unethical technical support companies working from call centres, sadly. The work of the Compliance Department ensures AnyTech365 is legitimate. Our analysts must never lie or use scare tactics with our customers. This is not acceptable at all for me or for the company. I wouldn’t want my friends or family to be lied to or intentionally scared to make them buy something. Unlike scam tech support companies, the value of AnyTech365’s services is very high – we do not need to (and do not accept!) scaring a costumer or using lies to misrepresent anything.

       

 

    1. What gives you the most satisfaction in your daily work?

      The most satisfaction with my job is to know that I help our company to grow bigger in an honest way. And also, to know that the agents are improving and always treat all costumers well. It makes me happy to know that AnyTech365 are the best remote tech support company, and that is helped by our work in the Compliance Department.

       

 

  1. How do you help improve AnyTech365 services?

    I always tell my analysts that if they present our services accurately, honestly, and in a compliant way, our services will sell themselves! By encouraging compliance, we set ourselves apart from the unethical and scamming tech support companies who are sadly giving the industry a bad name.

     

  2. Describe AnyTech365 in 5 words or less

    Attitude, Commitment, Teamwork, Performance, Honesty.

Janus Rægaard Nielsen

CEO

Danish IT entrepreneur with a strong management background gained from over 20 years in the IT Consumer & Security Industry. Extremely tenacious and driven, he has been a Manager and Vice President in American Fortune 500 IT Companies for over 15 years.

Founder of MySecurityCenter, one of today’s leading European Internet Security companies, with millions of users.

In 2013, he founded Anytech365. As a part of AnyTechCorp, which is a state of the art Call Center specializing in communication with private consumers and small business, Anytech365 is solely focused on IT, PC and internet Help and Support.

In 2016, he launched ReimageTech, to channel their new partnership with the Reimage Group.

His companies currently employ more than 150 people from 15 different nationalities in two different offices in the Costa del Sol (Marbella, Spain).

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Eric Bertin

Director of Operations

Eric has been with the company since late 2015 and quickly blended in well with the company’s mission and vision.

He has gone through the ranks, starting in the French sales department, where he became one of the best performers.

His good results granted him a promotion to French Team Manager. It was his success during his stint as a manager what got him another promotion. From Feb 2017 he’s regarded as Director of Operations. In his new role, he oversees a team of more than 130 people between sales representatives, customer support agents and managers.

His previous work experience features high profile jobs at big companies like Unilever, Shiseido, Puig as regional, sales director and commercial director. He’s also run his very own Real Estate business in France with huge success.

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Tomas Niedermayir

IT Manager

Having worked in the IT industry for more than 20 years around the globe, Tom gathered experience and certifications in various fields of the IT world, including server landscapes and infrastructure, development tasks and leadership skills. Due to his engagements in various countries, he also had the opportunity to work on many challenges including having operated his own enterprises with up to 20 employees. Some of them he was able to successfully sell, before moving to seek new goals.

He got employed with AnyTech365 early in 2016, having taken up the management of the IT department with its international team of 12 administrators, web and app developers and phone system operators, to the end of the same year. He’s involved in dealing with daily operations such as infrastructure and software development as well as being in charge of most of the finance analytics.

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Juan Salazar

General Manager and Shareholder

Juan is been working with CEO Janus Nielsen since 2006. They met in a furniture store in Costa del Sol-Marbella where Juan was working and Janus was looking to get some ideas for an Interior Design Project for his house. Juan was allocated to Janus’s project and soon after they became good friends.

Shortly, Juan was offered to join the highly acclaimed MYSecurityCenter; Janus’s first successful online business in Spain. With no previous experience in the online world, Juan was trained directly by CEO Janus Nielsen, this turned out to be highly beneficial for Juan and business since the company grew tremendously in a very short period of time.

From then on, Juan has worked very hard to make be in the current position he currently holds; General Manager and PA to CEO Janus Nielsen. Together, they’ve also built up other successful businesses from scratch.

10 years later, Juan remains best friends with Janus. He’s also the Godfather of one of Janus’ children, William.

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Najib Tifaf

Academy Training Manager

Najib began his career with the company in October 2016. With experience in big French companies, particularly in the field of IT, he was particularly inspired by the vision of the company and its managers. He began by working with the French sales team where his performance exceeded the most optimistic expectations.

His results and desire to contribute to the success of the company granted him management functions. Ever since April, Najib has now become a Manager. His role is to make sure the French Team reaches its goals and he’s also in charge of helping with long term strategic procedures and employee training.

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Marianne Mhitaryan

HR Manager

Marianne started in the company March 2017 as an HR manager to develop the newly created HR department to meet the increasing demand of structure with in the sector and management.

Marianne has vast experience in business over the years in Sweden from having own companies within import/export and trading with Russia, various management positions in Hotel, Real Estate and outsourcing companies both in Sweden and in Costa del Sol. Been based in Moscow for longer periods for business purposes.

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Paul Masdoua

French Sales Manager

Paul is native of Paris and is 27 years old. He has a very strong sales background despite his young age. His journey on Anytech365 began as a sales rep in December 2015. From the very beginning, he quickly understood the vision of the company. He was quickly promoted to French manager assistant, to later become the French Team sales manager.

He is in now charge of a team of more than 25 French sales reps that continues to grow every single day.

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Georgi Medzhidiliev

Chief Compliance Officer

Georgi has been with the company since late 2014 and has gone through the ranks, starting in the Danish sales team, before moving to Customer Support as a junior technician and shortly after - as a senior technician. In October of 2016, he was promoted to Customer Support Manager and has been acting in this capacity until recently. In September 2017, Georgi was appointed Chief Compliance Officer.

He oversees our Compliance and risk management operation together with a team of ten. Georgi has a B.A, in English and holds an M.A. in American Studies and Political Science from the University of Southern Denmark and Ohio University. Prior to joining us, Georgi has been actively involved in political campaign management in the US.

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Antonio Moreno Lewis

Marketing Manager

Antonio has been with Anytech365 for over a year in charge of the marketing department. As a marketing manager, Antonio develops and manages digital marketing campaigns, utilizing a range of techniques including paid search, SEO, and PPC

He Oversees the social media strategy for the company and manages the online brand and product campaigns to raise brand awareness. In addition, he also is in charge of the entire email communication with clients and leads.

For the last 10 years, he’s been an Internet marketing consultant, has helped along the way hundreds of businesses increase their sales and revenues.

He owned a US based corporation which manufactured supplements that lead people to better health and better lives, and an online marketing agency that covered a wide range of services, from traffic generation to conversion.

He owns a BA in Marketing and Advertising at European Institute of Marketing and Communication (Madrid). When he’s not working, he also teaches a social media marketing module in an MBA school in Málaga. (Vertice.org).

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Silvana Scibetta

Sales Training

Silvana has started in the Company in 2015 as a sales agent. In December 2016 she became Manager of the Italian and Spanish sales teams. In the last few months, she moved to the new Academy department as a trainer/facilitator.

She has an extended experience as a Business analyst and trainer having worked for several years for multinational companies as General Electric and Varian Medical Systems where she trained up to 1200 end users in more than 15 countries around the world.

Silvana has an M.A in psychology and coaching from the University of Bologna and various degrees in training and business analysis.

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Lola Denis

Spanish/Italian Sales Manager

Lola's the youngest member of our Management team. She joined anytech365 in January 2017 as a sales rep in the French Team, where she quickly became their most successful sales member.

In May, she got promoted to assistant Manager on the Spanish Team as she also speaks fluent Spanish. In June, she was promoted to Sales Manager to the Italian and Spanish team where she oversees a team of 15 people.

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Mathieu Harduin

Customer Support Manager

Mathieu is French, native from Paris, started in the company 2015 as a sales agent. He was later transferred to Support department in early 2016 as a technician. In Sept 2016, as he was picked by the entire Support staff, he was promoted to Assistant Manager. In Sept 2017 he became Support Manager.

He oversees a growing team of over 50 technicians of different nationalities based in two offices and is in charge of ensuring they provide the absolute best service and technical help to our customers.

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