Describe the daily activities of an AnyTech365 Compliance Officer; how do you spend your time?
My working day is starting with a cup of nice coffee & by checking latest emails and reports and then I start evaluating the interactions with our customers. At the end of the working day I review if all the scores have been applied correctly and double check the feedback before it gets distributed.
What role do honesty and ethics play in the Compliance Department at AnyTech365?
Honesty, ethics and integrity are the core of our business, so they are naturally the foundation behind having a Compliance department. You must have those qualities as a person, if you want to be part of this team.
What personal principles motivate you in your work as a Compliance Officer?
The opportunity to make the staff perform better through my feedback. It feels good falling asleep at night knowing your work makes a difference in the online consumer space.
Which compliance metric (from the scorecard) do you think is most important and why?
For me, the most important scorecard metric is the connection with the customer. If the agent can do that during the conversation, he has already won and we (AnyTech365) have also won a new customer! Of course, this is not possible without good product knowledge and soft skills, but building a trusting relationship with the customer is the first step to success!
What gives you the most satisfaction in your daily work?
The pleasant working atmosphere and the great team!
Give a recent example of how you personally support AnyTech365 employees to ensure ethical and compliant behaviour?
We have a great relationship with each other in our team in and outside the office. As a Compliance officer, our agents look up to me for guidance and advice.
Describe AnyTech365 in 5 words or less?
The FEEL-GOOD COMPANY for me! Happy to be a part!
THE CLIENT will have the right to waiver the contract, without justified cause, within a period of 14 calendar days starting from the date of acceptance of the contract and the start of the contracted goods or service. In order to do this, the form which is available for this purpose on the ANYTECH365 website (www.anytech365.com), should be completed and returned.
If during the contract period transacted by THE CLIENT there is a requirement to return any type of hardware (such as the AnyTech365 SecureRouter), this should be sent by THE CLIENT, who will be responsible for the postage costs, to the address provided by ANYTECH365.
The resulting reimbursement to THE CLIENT will be processed within 14 calendar days from the day that the request for reimbursement is received or, if applicable, from the date that the returned hardware is received by ANYTECH365.
The following costs are non-refundable:
- The full cost of the installation, configuration and initial cleanup service, if this has been provided prior to the waiver and reimbursement request.
- The full cost of the proportion of time elapsed and made use of between the start of the contract and the waiver request. In this sense, this will be understood as the amount of time that has passed and the time during which THE CLIENT would have had access to the support service, whether or not they made use of this.
- The cost of the router, should this be returned damaged or unusable.