EU Contact Centre & Customer Service Awards

Costa del Sol-based company AnyTech365 applied for the following three categories; Best Fight Against Fraud
Initiative, Best Multi-Lingual Contact Centre and Contact Centre of the Year
. In all three categories we were announced finalists.

ANYTECH365 ARE FINALISTS IN THE EUROPEAN CONTACT CENTRE & CUSTOMER SERVICE AWARDS (ECCCSA) 2019

We are proud to announce that AnyTech365 have been shortlisted as finalists for The European Contact Centre and Customer Service Awards (ECCCSA) 2019.

Contact Center of the Year award - AnyTech365

“At AnyTech365 we are very excited to be amongst the finalists in all categories we applied for and we
are very much looking forward to the Awards Evening in London”
AnyTech365 CEO Janus Nielsen.

We applied for;

  • Best Fight Against Fraud Initiative
  • Best Multi-Lingual Contact Centre
  • Contact Centre of the Year

The ECCCSA are the most prominent awards in the customer contact industry. Big companies like Vodafone, Expedia Group,
Panasonic Europe or Microsoft applied for the awards.

With a 21% increase in nominations this year and entries from 24 countries, the judges have had a tough time considering them all to identify the Finalists, said AnnMarie Stagg, Chair of the Judges and CEO at the Call Centre
Management Association (CCMA) in the UK. “We have assessed each entry against the criteria and are now very excited to meet all the Finalists to hear their stories in more detail. There are some truly exceptional teams and projects out there – we just need to see it first-hand now. The next stage of the process will give the judges an opportunity to explore each entry either by visiting the operation or meeting with the Finalists during their presentation to a judging panel.”
Between the winners 2018 were Microsoft, Booking.com and Teleperformance Greece.

As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.

Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively. Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.

The winners will be revealed on November 26th 2019 at Evolution in London’s Battersea Park in front of over 1.200
industry professionals from across Europe.

To see all the finalists in The European Contact Center & Customer Service Awards (ECCCSA) nominations, visit www.ecccsa.com/2019-finalists.

Watch some #ECCCSA19 judges tell us what they’re looking for in a winner. Note: Sound is muted by default

The nominees for our categories are;

Best Fight Against Fraud Initiative

AnyTech365
Assurant
Microsoft
Sberbank
Shop Direct
Three UK and Tech Mahindra Business Services
Pindrop

Large Contact Centre of the Year

AnyTech365
NewDay
Expedia Group
HSBC UK
EE Merthyr
Sykes Global
BGL Group
Sberbank

Best Multi-Lingual Contact Centre

AnyTech365
Burberry
DDC Outsourcing Solutions
Expedia
Paddy Power Betfair
ServiceSource
Sitel Group – Sitel Sofia, Bulgaria
Teleperformance Greece

 

You may also like to read: Quality assurance and compliance at AnyTech365

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