What does the role of CCO mean to you?
I am honoured to be Chief Compliance Officer for AnyTech365 and I realize the magnitude of the responsibility this position carries with it. I always try to lead by example – I aim to embody integrity and ethical conduct in my daily work, and in all my communications with our employees and partners.
Compliance is a fundamental value at AnyTech365; being compliant in everything we do is the only way to do business. It is a huge part of what makes AnyTech365 the best tech support service for consumers and businesses.
What are your key daily activities as CCO?
I am responsible to ensure that AnyTech365 follows all applicable laws and regulations, and work to make sure as a company we meet or exceed new regulatory requirements such as the GDPR by implementing the required policies and procedures.
Additionally, I am in charge of a dynamic and diligent team of more than 20 Compliance officers. My assistants and I work hard so that the AnyTech365 Compliance Department provide fair, accurate, and ethical feedback to our managers, the various teams of IT analysts and experts.
We also support the Academy365 department who are responsible for training all new employees and developing our team to be certified technicians.
How does the compliance department benefit customers?
A sad reality of the online technical support and IT security industry is that there are many scammers and scam companies who operate unethical business models and take advantage of people. This is in addition to hackers, cybercriminals, viruses, malware, ransomware, and all the other very real threats that are out there and increasing daily.
AnyTech365 serves customers by providing the very best computer security and protection software alongside the highest quality remote computer help and support – that is the real and valuable service that AnyTech365’s customers enjoy. The problem is, of course, that scammers often try to emulate legitimate business models. That’s where the AnyTech365 Compliance Department comes in.
The compliance department is vigilantly checking and supporting so that AnyTech365 is always operating within the law, providing truthful information, and never misrepresenting any information at any time. Scammers will use their superior IT knowledge and jargon to scare consumers. At AnyTech365, that is simply unacceptable.The foundation of AnyTech365 has always been customer protection and security, and our customers are treated ethically and with respect at all times. By having a robust compliance operation, we provide the best service possible and ensure that the law and our own values of ethical business are continuously adhered to.
What are your guiding principles that enable you to effectively lead this vital aspect of AnyTech365 operations?
Every day I try my best to take wise, calm and well-thought-out decisions based on honesty, respect, and ethical behaviour. I aim for balance and objectivity in everything I do. Managing a growing team in a fast-pace environment like ours can be challenging!
What controls are in place to prevent unethical behaviour at AnyTech365?
We have a large number of internal policies and procedures that are made very clear to employees, including the AnyTech365 Code of Conduct which lays out how we do business in an ethical and legal way, as well as guides all employees in who we are, what we do, and how we treat each other and our customers in all interactions.
Then we have the compliance team who listen to each and every interaction with our customers, as well as view the recordings of TeamViewer remote access sessions with customers. We evaluate both the calls and the TeamViewer recordings with special compliance scorecards with very strict criteria. Our sales representatives’ compensation and their continuous employment rely on their compliance scorecards.
We also have Academy365 where we provide training, coaching and re-coaching of staff with low compliance scores, and every day we share the highest scores and make recordings available for the best customer interactions to help promote the ethical and compliant way internally. In addition, we run weekly calibration sessions with our teams to ensure we are always on the same page.
How can employees report concerns, issues, or potential violations of laws, regulations, and ethical business practices?
AnyTech365 are committed to honest, ethical, transparent and trustworthy operations at all times. It is vital for our continued success as the leading European computer help and support service that we take any concerns or potential violations very seriously. We have a dedicated email account and hotline for all staff to report compliance issues and violations of procedure. Any reported concerns are investigated fully and immediately.
Janus Rægaard Nielsen
Danish IT entrepreneur with a strong management background gained from over 20 years in the IT Consumer & Security Industry. Extremely tenacious and driven, he has been a Manager and Vice President in American Fortune 500 IT Companies for over 15 years.
Founder of MySecurityCenter, one of today’s leading European Internet Security companies, with millions of users.
In 2013, he founded Anytech365. As a part of AnyTechCorp, which is a state of the art Call Center specializing in communication with private consumers and small business, Anytech365 is solely focused on IT, PC and internet Help and Support.
In 2016, he launched ReimageTech, to channel their new partnership with the Reimage Group.
His companies currently employ more than 150 people from 15 different nationalities in two different offices in the Costa del Sol (Marbella, Spain).
Director of Operations
Eric has been with the company since late 2015 and quickly blended in well with the company’s mission and vision.
He has gone through the ranks, starting in the French sales department, where he became one of the best performers.
His good results granted him a promotion to French Team Manager. It was his success during his stint as a manager what got him another promotion. From Feb 2017 he’s regarded as Director of Operations. In his new role, he oversees a team of more than 130 people between sales representatives, customer support agents and managers.
His previous work experience features high profile jobs at big companies like Unilever, Shiseido, Puig as regional, sales director and commercial director. He’s also run his very own Real Estate business in France with huge success.
Having worked in the IT industry for more than 20 years around the globe, Tom gathered experience and certifications in various fields of the IT world, including server landscapes and infrastructure, development tasks and leadership skills. Due to his engagements in various countries, he also had the opportunity to work on many challenges including having operated his own enterprises with up to 20 employees. Some of them he was able to successfully sell, before moving to seek new goals.
He got employed with AnyTech365 early in 2016, having taken up the management of the IT department with its international team of 12 administrators, web and app developers and phone system operators, to the end of the same year. He’s involved in dealing with daily operations such as infrastructure and software development as well as being in charge of most of the finance analytics.
General Manager and Shareholder
Juan is been working with CEO Janus Nielsen since 2006. They met in a furniture store in Costa del Sol-Marbella where Juan was working and Janus was looking to get some ideas for an Interior Design Project for his house. Juan was allocated to Janus’s project and soon after they became good friends.
Shortly, Juan was offered to join the highly acclaimed MYSecurityCenter; Janus’s first successful online business in Spain. With no previous experience in the online world, Juan was trained directly by CEO Janus Nielsen, this turned out to be highly beneficial for Juan and business since the company grew tremendously in a very short period of time.
From then on, Juan has worked very hard to make be in the current position he currently holds; General Manager and PA to CEO Janus Nielsen. Together, they’ve also built up other successful businesses from scratch.
10 years later, Juan remains best friends with Janus. He’s also the Godfather of one of Janus’ children, William.
Academy Training Manager
Najib began his career with the company in October 2016. With experience in big French companies, particularly in the field of IT, he was particularly inspired by the vision of the company and its managers. He began by working with the French sales team where his performance exceeded the most optimistic expectations.
His results and desire to contribute to the success of the company granted him management functions. Ever since April, Najib has now become a Manager. His role is to make sure the French Team reaches its goals and he’s also in charge of helping with long term strategic procedures and employee training.
Marianne started in the company March 2017 as an HR manager to develop the newly created HR department to meet the increasing demand of structure with in the sector and management.
Marianne has vast experience in business over the years in Sweden from having own companies within import/export and trading with Russia, various management positions in Hotel, Real Estate and outsourcing companies both in Sweden and in Costa del Sol. Been based in Moscow for longer periods for business purposes.
French Sales Manager
Paul is native of Paris and is 27 years old. He has a very strong sales background despite his young age. His journey on Anytech365 began as a sales rep in December 2015. From the very beginning, he quickly understood the vision of the company. He was quickly promoted to French manager assistant, to later become the French Team sales manager.
He is in now charge of a team of more than 25 French sales reps that continues to grow every single day.
Chief Compliance Officer
Georgi has been with the company since late 2014 and has gone through the ranks, starting in the Danish sales team, before moving to Customer Support as a junior technician and shortly after - as a senior technician. In October of 2016, he was promoted to Customer Support Manager and has been acting in this capacity until recently. In September 2017, Georgi was appointed Chief Compliance Officer.
He oversees our Compliance and risk management operation together with a team of ten. Georgi has a B.A, in English and holds an M.A. in American Studies and Political Science from the University of Southern Denmark and Ohio University. Prior to joining us, Georgi has been actively involved in political campaign management in the US.
Antonio Moreno Lewis
Antonio has been with Anytech365 for over a year in charge of the marketing department. As a marketing manager, Antonio develops and manages digital marketing campaigns, utilizing a range of techniques including paid search, SEO, and PPC
He Oversees the social media strategy for the company and manages the online brand and product campaigns to raise brand awareness. In addition, he also is in charge of the entire email communication with clients and leads.
For the last 10 years, he’s been an Internet marketing consultant, has helped along the way hundreds of businesses increase their sales and revenues.
He owned a US based corporation which manufactured supplements that lead people to better health and better lives, and an online marketing agency that covered a wide range of services, from traffic generation to conversion.
He owns a BA in Marketing and Advertising at European Institute of Marketing and Communication (Madrid). When he’s not working, he also teaches a social media marketing module in an MBA school in Málaga. (Vertice.org).
Silvana has started in the Company in 2015 as a sales agent. In December 2016 she became Manager of the Italian and Spanish sales teams. In the last few months, she moved to the new Academy department as a trainer/facilitator.
She has an extended experience as a Business analyst and trainer having worked for several years for multinational companies as General Electric and Varian Medical Systems where she trained up to 1200 end users in more than 15 countries around the world.
Silvana has an M.A in psychology and coaching from the University of Bologna and various degrees in training and business analysis.
Spanish/Italian Sales Manager
Lola's the youngest member of our Management team. She joined anytech365 in January 2017 as a sales rep in the French Team, where she quickly became their most successful sales member.
In May, she got promoted to assistant Manager on the Spanish Team as she also speaks fluent Spanish. In June, she was promoted to Sales Manager to the Italian and Spanish team where she oversees a team of 15 people.
Customer Support Manager
Mathieu is French, native from Paris, started in the company 2015 as a sales agent. He was later transferred to Support department in early 2016 as a technician. In Sept 2016, as he was picked by the entire Support staff, he was promoted to Assistant Manager. In Sept 2017 he became Support Manager.
He oversees a growing team of over 50 technicians of different nationalities based in two offices and is in charge of ensuring they provide the absolute best service and technical help to our customers.
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