Interview: Compliance Officer Mahssa

Computer and Internet help and support from friendly IT experts is available wherever you live – for any problem, at any time. Dutch Compliance Officer Mahssa brings her integrity to make sure that AnyTech365 customers in the Netherlands get the best remote technical support for all computer problems – completely compliant, ethical, fast, and friendly.
  1. What personal principles motivate you to work as a Compliance Officer?

    I believe strongly that honesty, integrity and objectivity are vital in life, and these values are of course also very important to work as a CO. I like to ensure that AnyTech365 customers get the best service; being a CO helps me support the team to operate in the best way.

     

  2. What role do honesty and ethics play at AnyTech365?

    Honesty and ethics are very important in the Compliance Department, and also in the whole company. Honesty and ethics ensure that the company and also the employees comply with all laws and regulations in an appropriate manner.

     

  3. Compliance Officers use “scorecards” to evaluate calls – what is the most important criteria, and why?

    This question is hard to answer because for me all of the metrics are important. If I have to choose then ´Use of scare tactics or lying´. This should absolutely not happen; providing the customer with incorrect information or trying to scare them is unacceptable. The customer must be able to trust in us as a company, especially in an industry where other companies take advantage of people with little computer knowledge.

     

  4. What gives you the most satisfaction in your daily work?

    To help, support and advise the analysts to do their jobs in an ethical and compliant way. And also when I evaluate a call that achieves a score of 100%, because that is how we should always serve our customers.

     

  5. Give a recent example of how you helped improve AnyTech365 services

    Recently I went to the Dutch team manager to discuss a small mistake that some analysts had been making relating to the scorecard. I did this immediately because that helped prevent them from continuing with the same mistake.

     

  6. Describe AnyTech365 in a sentence

    The best and most compliant computer help & support company on the Costa del Sol!

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