Interview: Compliance Officer Delphine
How do you spend your time at work?
I listen to interactions and evaluate them for most of the day, but I also speak directly with our agents about how they can improve themselves – and about what they are doing great as well! I work to make sure AnyTech365 is completely compliant, protects customers and gives the best remote computer help service in the world!
What role do honesty and ethics play at AnyTech365?
Honesty and ethics are really important – I think the most important – because we have to be honest and really helpful with the customers. Our service is about helping people – we cannot help if they do not trust us! AnyTech365 is very highly rated in independent consumers reviews – we only have this great reputation because of the focus on ethics as well as great service.
Why work as a Compliance Officer?
I want to make sure that AnyTech365 are always respected and get the best computer help service, that we are being truthful and doing good work and so that value of the company is clear and that we are respected in our industry too. I like to show that AnyTech365 stands out in the industry as the most trusted player. We provide real value: working for the Compliance Department helps to ensure that every day.
Compliance Officers use “scorecards” to evaluate calls – what is the most important criteria, and why?
One of the most important areas in the scorecard is that AnyTech365 forbids scare tactics or misrepresentation. It is absolutely forbidden to sell our products using tricky tactics, for which we have strict disciplinary protocol as outlined in our internal Code of Conduct.
What gives you the most satisfaction in your daily work?
Making sure every interaction is “clean” and compliant so AnyTech365 customers are always happy and get the best, most helpful service! I also personally like it when agents come to find out how they can improve and I can help them. AnyTech365 is all about “people helping people” – I like to help my colleagues!
Give a recent example of how you helped improve AnyTech365 services
In 1 on 1 coaching, or even when an agent comes over for few minutes to ask for help and advice – the fact that I am available for them anytime to help them improve themselves and the quality of our service to customers.
Describe AnyTech365 in a few words