Digimune Partners with AnyTech365 to Revolutionize IT Support in Africa

Digimune Partners with AnyTech365 to Revolutionize IT Support in Africa

#AISecuritySolutions, #AnyTech365Africa, #CybersecurityInnovation, #DigitalTransformation, #ITSupportAfrica, #TechPartnerships.

In a strategic move set to transform the African IT support landscape, Digimune has announced its partnership with AnyTech365, a leading European provider of AI-powered IT security and support services. This collaboration aims to deliver top-tier technical assistance and cybersecurity solutions to end users and small businesses across the continent.

Founded in Spain in 2014, AnyTech365 has rapidly established itself as a frontrunner in IT support and cybersecurity within Europe. The company offers a comprehensive suite of services designed to assist a wide array of Internet of Things (IoT) devices, including PCs, laptops, smartphones, and wearables. With a workforce of over 250 professionals, AnyTech365 provides support in more than 15 languages across 25 countries through various channels such as e-mail, live chat, and phone.

The partnership introduces an innovative business model to Africa, transforming technical support from a cost center into a profit-generating activity. AnyTech365 offers free 24/7 live assistance for internet-connected devices purchased through retail channels. Users receive a voucher or sticker with a dedicated phone number for support, facilitating direct engagement with certified technicians who assist with device setup, troubleshooting, and optimization. During these interactions, technicians may recommend related IT security products and additional support services, addressing immediate technical issues while promoting ongoing assistance. This approach not only enhances customer satisfaction but also creates a profit-sharing arrangement benefiting retailers, distributors, and third parties involved.

Simon Campbell-Young, Managing Director of Digimune, emphasized the mutual benefits of this collaboration: “The partnership is cost-effective for retailers and distributors, as it requires no upfront investment. Instead, they receive a percentage of the revenue generated from converted sales, making it a compelling proposition for all stakeholders.”

The timing of this partnership aligns with Africa’s rapid growth in internet connectivity and smart device usage, underscoring the critical need for reliable technical support. AnyTech365’s solutions offer comprehensive assistance for a diverse range of devices, ensuring that help is always accessible through toll-free numbers and live chat.

Janus Nielsen, founder and CEO of AnyTech365, highlighted the significance of this expansion: “As AnyTech365 prepares to list on the New York Stock Exchange, our expansion into Africa signifies a new era of growth and opportunity in the global tech landscape. We are excited to launch our range of world-class products and services to help protect end users in Africa against cyberthreats, support them with their everyday online and device experience, and give them complete peace of mind when it comes to navigating through complex technologies.”

This strategic alliance between Digimune and AnyTech365 is poised to set a new standard for IT support services in Africa, enhancing the tech experience for consumers and small businesses alike.

Source:

https://techcentral.co.za/digimune-anytech365-africa-it-support/259305/