What personal principles motivate you to work as a Compliance Officer?
I would say that the fairness and moral. It feels good to work on a company that you would trust on as a client.
What role do honesty and ethics play at AnyTech365?
Ethical business practices cannot be a choice if you want to build a sustainable organization. If our customers get treated in a fair and honest way, then our job is done. Otherwise we wouldn’t be achieving our everyday goal.
Compliance Officers use “scorecards” to evaluate calls – How does this work?
The feedback we provide through these scorecards goes directly to management and agents on the floor. Each scorecard has a total score that is a KPI for our agents and matters for their compensation. Every one of them has an average Compliance score that reflects on their general compliance performance and these are ranked into a scoreboard accordingly.
What gives you the most satisfaction in your daily work?
Helping the agents, making sure that they know how to do things properly and see how they improve and little by little achieve the 100% Compliance score they can get.
Give a recent example of how you helped improve AnyTech365 services
I think communicating with agents daily and giving little reminders has worked well.
Describe AnyTech365 in a sentence
A place full of open minded people willing to work and help both, clients and colleagues around.
THE CLIENT will have the right to waiver the contract, without justified cause, within a period of 14 calendar days starting from the date of acceptance of the contract and the start of the contracted goods or service. In order to do this, the form which is available for this purpose on the ANYTECH365 website (www.anytech365.com), should be completed and returned.
If during the contract period transacted by THE CLIENT there is a requirement to return any type of hardware (such as the AnyTech365 SecureRouter), this should be sent by THE CLIENT, who will be responsible for the postage costs, to the address provided by ANYTECH365.
The resulting reimbursement to THE CLIENT will be processed within 14 calendar days from the day that the request for reimbursement is received or, if applicable, from the date that the returned hardware is received by ANYTECH365.
The following costs are non-refundable:
- The full cost of the installation, configuration and initial cleanup service, if this has been provided prior to the waiver and reimbursement request.
- The full cost of the proportion of time elapsed and made use of between the start of the contract and the waiver request. In this sense, this will be understood as the amount of time that has passed and the time during which THE CLIENT would have had access to the support service, whether or not they made use of this.
- The cost of the router, should this be returned damaged or unusable.